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Ordering Policy


Pre-Order

Only selected products will be available for pre-order. The expected delivery period will be noted in the description of the product. Please familiarize yourself with the following pre-order terms before completing your purchase:


At the time you place your order, you will be required to pay for your product.


Due to the pre-sale nature of this type of transaction, you should expect a delayed period between the purchase of the product & the actual delivery of the product.


Delivery dates are subject to change & our customer care team will be in touch should there be any unexpected delays with your order. Standard return & exchange policies apply to all pre-orders. Should you wish to cancel your pre-order email us at hello@neelyphelan.com. Please note that we can not cancel pre-orders within 48 hours of their shipment


Ordering “Final Sale” or “Made to order” items

Items that are marked “Final Sale” or “Made to order” are not eligible for return. These items cannot be returned for refund or credit regardless of how much time has passed since purchase. All “Final Sale” and “Made to order” items are marked as such on the product page. Promo codes or sale coupon codes can not be applied against items on final sale.

Promotions and Coupons

Email sign-up promotion can only used once. It can not be used in conjunction with any current promotion such as Sample Sale or DSG Holiday Ornament Promotion. 

*Coupon must be entered at time of check-out. Unfortunately once order is placed it can not be applied to order. 

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