Return and Warranty Policy

Return Policy

Neely Phelan is dedicated to creating a positive shopping experience for our customers. If you are unsatisfied with a purchase, you have 7 calendar days from the day you receive your shipment to postmark your items for return.

All sales are final on permanently discounted or marked down merchandise and are NOT eligible for return or exchange.

Please email customerservice@neelyphelan.com to request your return and include your order number and the exact item(s) you wish to return. Upon approval, we will provide you with a pre-paid shipping label. Print the pre-paid shipping label, affix it to your package and take the package to a drop-off location. Please note that the return label fee is $7 for US returns which will be deducted from your refund.

Neely Phelan will refund the original form of payment you provided. Please allow up to 10 working days for your refund to process. We will send you an email confirmation once your return has been processed. Please note that shipping costs will not be refunded, and we do not offer exchanges.

We do not accept returns on any custom styles or SALE items.

Shipping Loss

Neely Phelan is not liable for any items lost in shipping by USPS, UPS or Fedex. In the case of a lost package, it is the responsibility of the carrier and all inquiries must be directed to the carrier.

Warranty Policy

Each Neely Phelan product is carefully hand constructed from the highest quality materials. Given the delicate nature of a hand made process, we offer a 6 month warranty on all Neely Phelan pieces from date of purchase. This warranty covers manufacturing faults (but does not cover neglect or wear & tear) and we will at our discretion replace or repair your damaged product.

Our Designs

Neely Phelan designs often incorporate unique and extraordinary one-of-a-kind vintage elements. Some components date back decades and may be fragile.

Please note that any style in our shop marked with the description “vintage piece will vary” contains a vintage element. Slight variation within these styles is a result of the limited nature of our vintage pieces and is not a sign of defect. Natural aging adds to the character of each pieces and is part of the beauty and charm of owning a handmade piece of jewelry.