Neely Phelan is dedicated to creating a positive shopping experience for our customers. If you are unsatisfied with a purchase, you have 5 calendar days of receipt to request a refund on unworn merchandise on full price merchandise only. Being a small business we do not offer price adjustments at this time.
Please email email@example.com to request your return and include your order number and the exact item(s) you wish to return. Upon approval, we will provide you with a pre-paid shipping label. Print the pre-paid shipping label, affix it to your package and take the package to a drop-off location. Please note that the return label fee is $7 for US returns which will be deducted from your final exchange amount. Your return has to be sent within 2 business days after you receive your label. If not returned in appropriate time-frame you will be issued credit to neelyphelan.com. Returns sent without an approval will not be accepted.
Neely Phelan will refund the original form of payment you provided. Please allow up to 10 working days for your refund to process. We will send you an email confirmation once your return has been processed. Please note that shipping costs, gift boxes and gift wrapping will not be refunded, and we do not offer exchanges.
We do not accept returns on any custom styles or SALE items.
Neely Phelan is not liable for any items lost in shipping by USPS, UPS or Fedex. In the case of a lost package, it is the responsibility of the carrier and all inquiries must be directed to the carrier.
Given the delicate nature of a hand made process, we offer a 3 month warranty on all Neely Phelan pieces from date of purchase. This warranty covers manufacturing faults (but does not cover neglect or wear & tear) and we will at our discretion replace or repair your damaged product.
For all repair inquiries email, firstname.lastname@example.org. Please include your name, description, photo of the damage, and proof of purchase. If we are able to repair your piece, we will issue you an RA number and shipping instructions. Make sure you use a trackable service and protect your jewelry with proper packaging.
All repairs are subject to shipping charges.
We reserve the right to deny unreasonable repairs, returns, and exchanges.
Each piece of Neely Phelan jewelry is hand-crafted and requires delicate handling. Neely Phelan designs often incorporate unique and extraordinary one-of-a-kind vintage elements. Some components date back decades and may be fragile.
Please note that any style in our shop marked with the description “vintage piece will vary” contains a vintage element. Slight variation within these styles is a result of the limited nature of our vintage pieces and is not a sign of defect. Natural aging adds to the character of each pieces and is part of the beauty and charm of owning a handmade piece of jewelry.
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