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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
We charge a flat rate shipping cost of $5.95 within the U.S. and $16.95 for all non-U.S. orders. A free local pickup option is available for Little Rock residents. To select this option you must enter your Little Rock zip code in your shipping address. Once entered, a free local pickup option will appear.
Do you offer free shipping?
From time-to-time we do offer free shipping coupons. Please subscribe to our email list or follow us on Facebook for free shipping offers. A free local pickup option is available for Little Rock residents. To select this option you must enter your Little Rock zip code in your shipping address. Once entered, a free local pickup option will appear.
Which payment methods are accepted in the Online Shop?
We use PayPal for payment processing. PayPal accepts all common credit cards.
How long will delivery take?
I ship all items via USPS. It typically takes about a week to receive your item from the time of your order.
How secure is shopping in the Online Shop? Is my data protected?
All of your data is protected by 128-bit encryption on neelyphelan.com. No financial data such as credit card information is collected or stored on neelyphelan.com. All of your financial data is collected and secured by PayPal.
Will I receive a receipt for my order?
Yes. You will receive a receipt via email.

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